Raise a request for an unplanned interruption to an IT service, reduction in service quality or a request for assistance. Examples include: "assistance with user on-boarding" or "support with identity platform operations" or "nobody can log onto the network"
Raise a formal request for a service and/or an enhancement to an existing service. Examples include: "integrate a new applications into our identity management platform" or "provide a quote for a service or product" (No defined SLA)
Raise a formal request for a change and/or an enhancement to an existing service. Examples include: "integrate a new applications into our identity management platform" or "provide a quote for a service or product"
Get assistance with the on-boarding of a new identity, accounts or resource in Omada.
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